Exchanges and Returns Policy

At Aurelia Collective Pty Ltd, every piece is made and packed with care. Our collections — including WMB Studio, Catherine Yang, and Our Courage to Heal — are crafted in limited runs, so we kindly ask that you choose thoughtfully.

Clothing, Bags & Fabric Pieces

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition.

To begin your return, please email us at hello@ourcouragetoheal.com with your order number and reason for return.

Customers are responsible for return postage unless the item is faulty or incorrect. Once we receive and inspect your item, please allow up to 3 business days for processing. Refunds will be issued to your original payment method or as store credit.

Please note that late returns (received beyond 14 days) may be accepted at our discretion and may be refunded as store credit only.

Hats & Hair Accessories

Due to hygiene and craftsmanship standards, we are unable to accept returns or exchanges for hats, scrunchies, or other hair accessories, unless they arrive damaged or faulty.

If this occurs, please contact us within 7 days of delivery at hello@ourcouragetoheal.com, and we will be happy to assist.

Condition of Returned Items

All returned items must be in new and unused condition, free from marks, stains, or signs of wear, and folded neatly in their original pouch or packaging.

If an item shows signs of wear, damage, or alteration, WMB Studio reserves the right to reduce the refund amount or return the product to you at your expense.

Color Representation

We make every effort to display product colors as accurately as possible. However, variations may occur due to monitor and device differences.

Our Promise

We take great care to ensure that each WMB Studio piece arrives in perfect condition.

Thank you for understanding and supporting our commitment to sustainable craftsmanship and small-batch production.